Joseph Grenny wrote a wonderful book called “Crucial Conversations”, and I agree with the authors who state that the ability to have those tough, and at times highly charged conversations, is one of the most important skills anyone can have both personally and professionally.
Having charged conversations has been an area I have worked on through the years and will continue to work on….forever=-) It does not come naturally to me which is why I appreciate books like “Crucial Conversations”.
Their definition of a Crucial Conversation is one where the “Opinions differ and Emotions and Stakes are high”. If you find yourself on the brink of a Crucial Conversation personally or professionally, their first success strategy is to “Start with Heart”. My interpretation of that is to take a moment to breathe, breathe into your own body and connect with that loving part of yourself, so you can come from love about yourself as well as come from love towards the other.
Think about what you appreciate about this person and what you are grateful for with regards to this relationship.
This is not always easy to do, but if you can take a moment to breath and connect with your heart and their heart before having the conversation, it most likely will go at least a little better than if you didn’t.
Laverty Life Links: Notice if you have a Crucial Conversation personally or professionally and if so, take a moment to “Start with Heart”. Notice how the conversation goes perhaps differently than if hadn’t connected with your heart first.